Reference

surga33 Privacy Policy For Your Account

The surga33 Privacy Policy explains what account, device and payment details we use when you open the lobby, including activity around Baccarat, Aviator and Tennis Betting.

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surga33 surga33 Privacy Policy For Your Account
CONTACT PATHS

Three Ways To Ask About Privacy

A clear contact route helps you question a record, request a correction or ask why a wallet detail appears in your account history. Use the support path that matches your need, and include only the details required to locate your account. We may verify ownership before discussing personal data or changing an account record.

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Account help

Open the account menu, choose Help, and send a privacy request through support chat. Include your registered phone number’s last digits and the issue, but never send your wallet password.

Payment receipt

For DANA, OVO, GoPay or QRIS questions, attach the transaction reference or receipt image with sensitive wallet fields covered. We use that reference to check the recorded status.

Access request

Ask us to correct, provide or remove eligible account data through the policy contact route. We may request phone verification before processing a change affecting your surga33 account.

HANDLING PRACTICE

What Happens To Your Account Data

Our privacy process follows the account journey rather than collecting unrelated details. We record the steps needed for login, phone verification, wallet matching and support, then restrict access to staff who need…

Account creation

When you open an account, we use your submitted contact details to create the profile and send account-related messages. Phone verification helps us confirm that a request comes from the account holder.

Wallet matching

A DANA, OVO, GoPay or QRIS reference can be stored with the related account event so we can check a receipt, resolve a missing status and answer a payment-data request.

Device signals

We may record browser type, operating system, IP-related signals and session details when you sign in from mobile or desktop. These records help identify abnormal access without reading unrelated device content.

Cookie choices

Cookies can keep your session active and remember selected settings. You can clear or restrict cookies in your browser, although some account pages may then require another login.

Retention periods

We retain account, transaction and support records only for as long as needed for the stated service, dispute handling, security checks or legal duties, then remove or anonymise them where practical.

Your requests

You can ask what personal data we hold, request a correction or raise a deletion question through support chat. We confirm identity first and explain any record that must remain for a legal duty.

Privacy Policy Answers For Indonesia

These Privacy Policy answers address the account and wallet questions you are most likely to have before opening an account. They also explain the practical route for data requests, cookie settings and account access when you use a phone or desktop in Indonesia.

It covers personal data used for account creation, phone verification, sign-in security, cookies, support requests and payment records connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

We use your phone number to create and protect the account, support phone verification and locate requests sent through support chat. We do not need your wallet password to check a payment reference.

Yes. The Privacy Policy covers transaction references and receipt details linked to your account. We use them to match a payment event, investigate a pending status and respond to a data request.

Open the account menu, select Help and contact us through support chat. State whether you want a copy or correction, provide your account identifier, and complete ownership checks before we process it.

You can clear or restrict cookies through your mobile browser settings. Afterward, your session may end and you may need to sign in again before reaching the account or lobby pages.

We keep records for the period needed for account operation, payment matching, security checks, dispute handling or legal duties. When a record is no longer needed, we remove or anonymise it where practical.

Usually, an open data request does not by itself change account access. Eligibility and access depend on local law, and we may pause a change until phone verification confirms that you own the account.

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